Terms and Conditions

DEFINITIONS: "Our" and "Us" refers to the seller (vendor) whose trading style appears on your order and invoice. "You" and "Your" refers to the original company, organisation or individual who purchases goods and/or services directly from us. "Reseller" refers to any person or company who purchases items for resale onto a third party. "Consumer" refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for 'he' read 'he or she".

YOUR RIGHTS. You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

1. PRICE: All prices quoted Include carriage and VAT which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced/credited/charged later. You must notify us promptly if you are not billed the correct amount and we will correct the error. In the case of credit/debit card orders, should the full amount not be charged immediately, the balance is payable by you on demand. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. When using the online ordering system, the VAT estimate is normally rounded down. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order.

2. PAYMENT: We accept payment by cash, cheque, postal order, banker's draft, BACS and most credit/debit cards. Credit card transactions may sometimes be subject to a handling fee, but you will be notified of this before any such charge is made. If a credit facility is offered, payment must reach us within 15 days of invoice (except where agreed otherwise in writing).

3. DELIVERY AND TRANSIT DAMAGE: No delivery times are guaranteed. Timed deliveries or arrival time estimates are provided as a guide and target only. In the case of a timed delivery not being made on time, any surcharge for that service made will be refunded, which will be the extent of our liability. All deliveries we (or our agents) make will require a signature on delivery. If a package appears to be damaged before you open it, the consignment must be signed for with a note to that effect. Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging, as that may be required in event of a claim.

4. RETURNS: Before goods can be returned, whether for repair, replacement or refund, in order to ensure smooth and prompt handling, we must issue a RETURNS AUTHORISATION in order that we can track it accurately. Your carriage costs/charges are not refundable and you should use a suitably packed/insured/traceable carriage method. Items should be returned within seven (7) days of authorisation. Where the original purchase had the delivery charge waived ('Free Delivery'), you may be charged the delivery cost originally waived. Where a return is agreed, we may charge a restocking fee of 20%.

5. WARRANTIES & SUPPORT: All new goods sold by us are covered by a 'return to base' (RTB) warranty of 12 months to the original purchaser, or as required by applicable law. Used products (including refurnished, second-hand and ex-demo products) will have a warranty of 90 days, except where otherwise specified. Examine the specific product's warranty for details of what type of faults or breakdowns are covered. For any warranty claim, you must have your original invoice showing the product's serial number. Any extended warranty offered by a manufacturer beyond the 12 months does not form part of your contract with us, though we may offer to handle it on the manufacturer's behalf. Do not attempt to repair, modify or open any product unless specifically advised by us to do so as this may invalidate the warranty. You need your proof of purchase (invoice) for all support/warranty issues. The warranty runs from the original invoice date onwards. If a fault does develop or is found, this must be notified to us promptly. We endeavor to provide technical support and online facilities to assist/enhance your usage of the products purchased from us, however such supply/provision is provided as a courtesy only and not included in your contract with us and may be withdrawn or refused at any time.

Continuink printers have highly specific ink requirements. The use of ink, cartridges or refilled cartridges other than those supplied by Continuink or HP does not affect the warranty or any support contract in place with the customer. However if failure or printer damage does occur due to the use of ink of incorrect formulation, repairs to the affected parts will be charged at Continuinks’ standard time and materials rates for the particular failure or damage caused thereby.

Specific, step by step instructions for installing the bundled driver and application software included with your purchase, supplied by Continuink, recommend not installing automatic updates which could allow other users access to your computer, via the internet, giving them permission to modify the contents of your computers hard drive. Continuink cannot be held responsible for any modifications made to the software contained within your computer, should you choose to install the automatic updates option against our advice. Installing such software in our opinion is an invasion of your privacy and may compromise your internet security.

By placing an order with us, you are bound by these terms unless agreed otherwise by us in writing. All statutory rights apply as per the statute of the united kingdom and european union where applicable. You should keep a copy of these terms as we may not.

Continuink is a trademark of Fillink limited. Our registered office is: Fillink Limited, 572 London Road, Isleworth, Middlesex, TW7 4EP. Company Reg Number: 4856666. Vat Number: 821 0389 56.

All brand names are the properties of their respective holders and are referred to here for descriptive purposes only. We have no affiliation with any manufacturer or company.