Here at Continuink we like HP products and we have sold a great many of them.  There have been some issues with the software they come bundled with however.  The problem is that the setup program either freezes or crashes. Even if it appears that you have been successful you may find out at a later stage that the device does not behave as expected. Commonly the printer works but the scanner does not.  Invariably this is caused by anti-virus and firewall software interfering with the setup process.  HP software tends to install itself into computer memory addresses commonly frequented by spyware and viruses, and your security software does not trust it.  To minimise the risk of failure, disconnect your computer from the internet and disable all your security software before you start.  Then we recommend you watch the following video that shows you how to disable other programs that run in the background of your computer that can also create conflicts, before running the HP installer.

When using a printer, particularly the officejet series from HP it is not a good idea to mix paper types in the printer.  In our experience it can cause poor paper handling leading to catastrophic jams.

Wherever possible it is more economical to purchase the XL or extra large version of cartridge for your printer if it can use them.  They do cost more but they print much more, therefore the cost of each page you print is lower than when using a low capacity, rip-off cartridge.

Even if you are a moderate printer user you will eventually use all the ink in an XL.

When you refill an HP cartridge the chances are that when you put it into your printer it will report as empty.  This is because the printer remembers the cartridge and refuses to reset the ink meter.  Don’t worry, the meter is only an estimate.  Go ahead and use the cartridge and watch for poor print quality.  That is an indicator that the cartridge is nearly empty.  Don’t be tempted to force the cartridge to print more at this stage as you could damage the printhead.